Past Issues

• 8

  A Fine Balance: Human, Digital And Everything In Between

  David Versteeg, Chief Digital Officer, Van Lanschot Kempen

• 22

  Bank Strategy In A Digital World: Three Imperatives For Incumbents

  Shashank Khare, Head Of Group Strategy, Lloyds Banking Group

• 27

  Process Improvements Facilitate Success In Tax Technology

  Brett Hayes, Senior Manager, Tax Technology, Assurant

• 28

  Revamping Regulatory Practices With Innovation

  David Cowland, Head Of Compliance Operations, Fidelity International

• 30

  Human Banking In The Digital Age

  Michael Rennie, Chief Digital Officer, Cynergy Bank

• 32

  Mobile-Centricity Is Banking’s ‘New Normal’

  Lyndon Subroyen, Global Head Of Digital And Technology, Investec

• 36

  Marketing In A New Era–Going From 30 Manual One Off Campaigns To 300 Always On Next Best Actions With A 250% Yearly Increase Of Unique Recommendations Per Customer

  Marianne Ygberg, Head Of Customer Value Communication, Swedbank