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Weekly Brief

Thursday, June 10,2021

Feature of the Week

The pandemic affected all customer segments, and one of the most impacted areas of digital banking development was mobile deposits, with customers from all demographic groups using this feature to deposit stimulus checks.  Read more
It's always a good idea to contact the customer service department of any organization one is working with directly first, either via their trustworthy website or by calling their toll-free number, to ensure that they're the ones who requested  Read more
In many commercial banks, not much has changed when it comes to onboarding new customers. Relationship managers also spend the majority of their time on manual activities, jumping between siloed processes and, as a result  Read more

CIO Viewpoint

By Pete DuPré, CIO, Elevations Credit Union  
Now, the definition of optimization and how CIOs deliver services has expanded to include customer experience, leveraging AI, data and analytics, and security.  Read more
By Christopher Higgins, CIO, Technology Delivery & Infrastructure Services, U.S. Bank [NYSE:USB]  
As Chief Information Officer of Technology and Operations Services at U.S. Bank, you might expect me to care most about technology.  Read more

Featured Vendors

By Kevin Kimber, CEO  
Rimilia provides intelligent, finance automation solutions that enable organisations to control cash flow and cash collection in real-time. The software solutions use sophisticated analytics and artificial intelligence (AI) to predict customer...  Read more
By Jerry Poole, Co-Founder & CEO  
Acrometis provides the most complete and automated claims processing platform on the market designed particularly for the workers’ compensation industry – including insurance carriers, brokers, self-insureds, Third Party Administrator’s...  Read more
By Jeffrey F. Moore, CSO & Partner  
Artsyl offers intelligent capture and business process automation solutions that eliminate the arduous tasks related to medical claim processing and dozens of other company- or industry-specific processes burdened by high volumes of data and...  Read more

CXO Insights

By Ariella Barber, Head of IT Operations, Brighthouse Financial  
Financial institutions will provide consumers with unparalleled customized services...  Read more
By Brett Hayes, Senior Manager, Tax Technology, Assurant  
The cornerstone of current RPA tools, however, is that the steps taken must be documented and...  Read more
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