Focusing on the financial services industry, Nathan Claire—a technology services and solutions provider—works with banks to deliver digitalized systems for effectively tracking trends that impact end-users. It also offers tools for categorizing and analyzing data gathered from various information sources to develop a digitization strategy and work with clients to successfully integrate IT.
Nathan Claire helps banks and fintechs instill IT infrastructure that showcases client requirements and extracts insights to fulfill them. At the core of its Tower Technology Stack is Dynatrace, a transaction monitoring software that empowers banks to review digital transactions and support account holders if an issue arises. To add more competencies besides overall observability or application performance monitoring, Nathan Claire leverages Gremlin, a chaos engineering solution for clients to attack their IT environments. On identifying a problem, an automatic ticket is generated to correct the issue robotically or assign it to technical-assistance personnel.
“When you have observability of actions that can cause damage, it becomes easy to build a failsafe that can limit the impairment or completely eliminate it,” says Chibuzo Ene, CEO at Nathan Claire. “We implement auto remediation or orchestration mechanisms that can fix the anomalies to the greatest extent possible.”
From a control center perspective, Nathan Claire launched Edge, its proprietary data storage and analytics platform that connects to all other modules and enables clients to engage from a single source. Edge coordinates all the information to provide insights from trends and problems within an IT environment. Database and network administrators can identify weak points and root causes of a problem, and executives can make decisions to chart a course for training staff. Allowing banks to interact with end customers in an ultra-strategic manner, Edge delivers information on how a particular demographic tends to pay for their purchases and then allows a bank to offer relevant digital platforms. Nathan Claire generates a list of actions and sends them to authorized bank employees who use the data to solve issues and plan ahead.
We can implement auto remediation or orchestration mechanisms that can fix the anomalies to the greatest extent possible
To offer banks a complete IT-managed services package, Nathan Claire plans to provide outsourced IT management to curb the shortage of resources due to momentous digitalization. The new service will enable banks to find the best technicians who can fix their issues and end a significant talent limitation challenge.