Financial Services Review | Thursday, June 11, 2026
With the emergence of cloud payroll technologies, there have been changes in both pricing strategies and the scope of services rendered in bookkeeping among firms in Canada. The use of such technologies has made tasks easier through automation, but at the same time, it has created new expectations related to speed and accuracy and the need for additional consultations.
Due to the ability of software platforms to perform routine tasks associated with the processing of payrolls and taxes, the scope of such tasks performed by bookkeeping services companies has changed significantly. As a result, companies are forced to redefine what part of the job should be performed manually by their employees and what could be done automatically.
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There have been changes in how bookkeeping services are paid. Instead of paying only for the amount of processing performed per month by the firm, customers started requesting additional consultations on irregular issues. Such services have to involve verification of payroll inputs or interpretation of outputs provided by automated solutions.
In some cases, companies have separated their consulting and advisory services from their services associated with the management of a chosen platform. This way, they provide consulting as a standalone service and offer other options such as checking and interpreting of payrolls for separate fees.
Thus, it becomes evident that consulting for payroll is evolving into something else. Instead of helping customers process large volumes of payroll, bookkeepers have to focus on the verification of information provided by automated platforms and resolving any errors that emerge.
It can be assumed that clients' needs will be related to the ability of companies to ensure consistent output provided by automated platforms. This way, the problem will not be in the time spent on processing, but in the need to trust systems' output.
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